Privacy Policy

At Synevra™, protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information You Provide: Name, email, phone number, billing and shipping details, payment information, and communication through customer support or forms.
• Order & Transaction Data: Purchase history, transaction details, and service records.
• Automatically Collected Data: IP addresses, browser/device info, pages visited, referral sources, and interactions captured via cookies and analytics tools.

Payments are processed securely via encrypted third-party gateways. Synevra™ does not store complete credit card information.

2. How We Use Your Information

• To process orders and fulfill shipments
• To respond to customer inquiries and provide support
• To send confirmations, shipping updates, and important notifications
• To enhance website functionality, performance, and user experience
• To send marketing communications (with an option to unsubscribe anytime)
• To detect and prevent fraud and maintain security

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Tracking

Our website uses cookies and similar technologies to personalize experiences, analyze traffic, and improve performance. You can adjust cookie preferences in your browser settings, though some features may be affected.

4. Data Security

We use administrative, technical, and physical safeguards to protect your information. While we strive for maximum security, no system is entirely risk-free.

5. Sharing Information

We share information only with trusted partners who assist with payments, shipping, analytics, marketing, or customer support. They are contractually obligated to use your data solely for authorized purposes.

6. Your Rights

Depending on your location, you may request access, correction, deletion, or restriction of your personal data. You can also opt out of marketing emails at any time via the unsubscribe link or by contacting us.

7. Data Retention

We retain personal information only as long as needed to fulfill purposes, comply with legal obligations, resolve disputes, and enforce agreements.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in business practices, technologies, or legal requirements. Updates will be posted with a revised effective date. Continued use of our site constitutes acceptance of these updates.

For questions about this Privacy Policy or how your information is handled, contact our customer support team. Synevra™ is committed to transparency, data security, and maintaining your trust.